Cancellation Policy

Cancellation Policy

Cancellation Policy For Students

Cancellation prior to the start date:

1. You may request the cancellation within a maximum of 15 days from the date of signing the Contract and, in any case, before the start date of your Contract. If the period between the date of signature and the start date of the contract is less than 15 days, the cancellation will only be valid for the days remaining from the date of signature to the start date of the contract. This cancellation reason will only apply before the Start Date of the stay and to the first accommodation contract the Resident signs with NIDO. It will not be applicable to any subsequent contracts, renewals, or special promotions offered by NIDO (e.g., Rebookers).
2. You were not admitted, or you lose your affiliation with the university/educational institution and do not have enrollment in any other institution within the same province as the Residence where you made the reservation. In this case, you must provide documentary proof of payment for enrolment at an educational institution in a different province.
3. Your visa application, for the period corresponding to your booking, has been refused by the Spanish/Portuguese authorities. The visa refusal document will be requested as proof.
   1. In all the three above cases, the amounts already paid will be refunded provided the conditions indicated are met.
   2. It will be understood that the cancellation has been communicated when the communication has been sent before 23:59h on the day of reference. Any email or notification sent after that time shall be deemed to have been communicated on the following day.
   3. In case you are not in any of the above situations, but you want to cancel your contract before the start date, you can also apply if:
4. You find a person as a replacement, under the same conditions and type of contract, until at least the End Date.
   1. In this case, the person replacing you shall not have signed a contract with us during the previous academic year, nor be in the process of negotiating or signing a contract for the current academic year. In addition, this person must be a student, researcher or belong to the academic world, and be of the same sex as you in the case of having a bed in a shared room. To request the cancellation of the contract, you will have to inform us in writing, by sending an e-mail to the address of your accommodation indicated in the contract, and follow the procedure indicated for that case.
5. Paying as a compensation for the damage caused, the Accommodation Initial Payment and 50% of the Housing Fee. In any case, the penalty will not be less than one (1) nor more than three (3) Instalments. 

Cancellation after the start date:

1. You find a person to replace you, on the same terms and under the same type of contract until at least the End Date of the contract. The person who replaces you will have to meet the requirements set forth in Section 1 (4).
2. You may request the unilateral cancellation of the Agreement, if with regard to the remaining time to complete the Agreed Period, you pay 50% of the remaining Contract amount as compensation for the damage caused, with a maximum of three (3) Instalments and a minimum of one (1) Instalment of the Accommodation Fee.

Cancelation Policy For Non-Students

1. Cancellation prior to the start date

• You find a person as a replacement, under the same conditions and type of contract, until at least the End Date.

• If with respect to the Agreed Period, you pay 50% of the Housing Fee as compensation for the damage caused.

1. Cancellation from the start date, and prior to the completion of the agreed period:

1. You find a person to replace you, on the same terms and under the same type of contract until at least the End Date of the contract. The person who replaces you will have to meet the requirements set forth in Section 1 (4).
2. You may request the unilateral cancellation of the Agreement, before the expiry of the agreed period, if with respect to the time required to complete the Agreed Period, you pay 50% of the remaining amount of the Agreement, considering that:

• You will have to pay in full the month which you leave the accommodation, and
• The penalty will be calculated considering the period remaining to complete the Agreement (End Date), excluding the month in which you leave the accommodation.

1. Cancellation prior to the start date (Non-Students)
   1. Bookings of 30 days or less:
      1. May be cancelled without cost if cancellation request is communicated more than 45 days before the star date of the contract.
      2. For cancellations made less than 45 days in advance, the cancellation of the booking by the client will result in applying the following percentage as compensation:
      3. 5% when the cancellation is communicated more than 30 days before the date of check-in.
      4. 40%, if the cancellation is made between 30 days or less and more than 15 days.
      5. 60%, if the cancellation is made between 15 or less days and more than 7 days.
      6. 100% if the cancellation is made 7 days or less before the star date of the contract. 
2. Bookings longer than 30 days:

1. You find a person to replace you in the Agreement, under the same conditions and type of Agreement until, at least, the End Date.The person replacing you will have to meet the same requirements indicated above;
2. if with regard to the remaining time to complete the Agreed Period, the Guest pays 50% of the amount still due, with a maximum of three (3) Instalments and a minimum of one (1), as compensation for the damage caused. The penalty will be calculated considering the period remaining to the End Date.